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Email: wellssammy@googlemail.com

Our Location:

Oaktree Park

Marsh Lane, Aylesbury,

Buckinghamshire, HP17 8SN

 Telephone numbers:

Tel 1: 01296 615969

 Tel 2: 07754 865711

Tel 3: 01296 615683


Copyright ©  Barnes & Wells Tree Care.2018.  All rights reserved. | Terms & Conditions  | GDPR Privacy Policy

Internet Privacy & Cookies Policy

Barnes & Wells Treecare, situated at Oak Tree Park/Marsh La, Aylesbury HP17 8SN, is committed to safeguarding and preserving the privacy of all visitors.

This Privacy Policy explains what happens to any personal data you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

If you have any questions regarding your personal data, please contact Barnes & Wells Treecare on telephone 01296 615969 or by email to gdpr@barnesandwellstreecare.com.  Written requests should be sent to the General Manager at the above address.


We update this Policy from time to time so please review this Policy regularly.

Purpose of this Privacy Notice

This privacy notice aims to give you information on how we collect and process any personal data you may provide when you:

 make an appointment by telephone, email or via our website contact form


It is important you read this privacy notice together with any other privacy notice or fair processing notice we may provide, so you are fully aware of how and why we use your data.

Information we may collect

We may request and use limited personal data about you, which may include the following:

 Identity Data: first name, last name

 Contact Data: service address, email address or telephone numbers

 Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.


During the running and maintenance of our website we may collect and process the following data:


 Information about your use of our site including details of your visits such as pages viewed and the resources you access.  Such information includes traffic data, location data and other communication data.

 Information you provide voluntarily.  For example, when you make a booking

 Information you provide when you communicate with us by any means.


As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.  We collect this personal data by using cookies, server logs and other similar technologies.


We may receive, collect and store any information you enter on our website or provide us in any other way.  We may collect the Internet protocol (IP) address used to connect your computer to the Internet login e-mail address password computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.   

How we collect information

We only obtain data you have provided with your expressed verbal agreement, for example, at the point of your enquiry, whether over the telephone or in person.   

Your personal information will only be used for the delivery of the services you have asked us to provide.


Third parties

We may receive personal data about you from various third parties as set out below:

 Technical Data from analytics providers such as Google


Why do we collect such personal information?

We use the personal information you provide to supply you with the services or fulfil your orders. 

We may pass on your data to our partners or sub-contractors so they can carry out services you have requested, such as the delivery of products required to fulfil your order.  


We never share your data with others to use for their marketing communications. 

We obtain personal and non-personal information only for the following purposes:

1. To provide the products or services you have requested

2. To contact you with service-related information

3. To comply with any applicable laws and regulations.


We do not retain your contact information for any other reason.

How we store, use, share and disclose site visitors' personal information

Barnes & Wells Treecare does not process, collect or store data or share any data with any non-associated third parties.

How we communicate with our site visitors

We may contact you regarding services you have requested, to resolve a dispute, to collect fees or monies owed, to send important information about Barnes & Wells Treecare, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.  For these purposes we may contact you via email, telephone, text messages, or postal mail.


Use of Cookies


Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 


Cookies provide information regarding the computer a visitor uses.  Where appropriate, we may use cookies to gather information about your computer to assist us with improving our website.

Our cookies help us to:

 Make our website work as you would expect

 Remember your settings during and between visits

 Improve the speed/security of the site

 Personalise our site to you to help you find what you need

 Continuously improve our website for your convenience


We may use the cookie to gather information about your general internet use.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive.  Such information will not identify you personally, it is statistical data that does not identify any personal details whatsoever.


Granting us permission to use Cookies

If the settings on your software you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, as an indication of your permission to proceed.  Should you wish to remove or not use cookies from our site you can learn how to do this below, however in doing so, it is likely that our site will not work as you would expect.

Analytics cookies

We use cookies to compile anonymous visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site is not working as it should for particular technologies), how long they spend on the site, what page they look at etc.  This helps us with continuous improvement of our website.  These so called “analytics” programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.


Third-party or ecommerce apps may use cookies not listed in the above table.  You can use Chrome's built-in cookie view to check which cookies are used on these platforms: click Secure next to the URL bar, then click cookies.  Be sure to view your site in incognito mode, so your browser does not detect your own cookies also.


You can adjust the settings on your computer to decline any cookies if you wish.  You can do this within the “settings” section of your computer.  For more information please read the advice at AboutCookies.org.


Use of Your Information

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

 Where we need to perform the contract we are about to enter into or have entered into with you.

 Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

 Where we need to comply with a legal or regulatory obligation.



Storing Your Personal Data


We do not store any of your personal data.

However, if you transmit any personal information via our website, you should be aware that the internet is not totally secure and such information could be intercepted. 

As we cannot guarantee the security of any data you choose to send us electronically, sending such information is entirely at your own risk.



Disclosing Your Information


We do not disclose any personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:


 In the event that we sell any or all of our business to the buyer.

 Where we are legally required by law to disclose your personal information.

 To further fraud protection and reduce the risk of fraud.


Your Legal Rights

The GDPR is underpinned by eight important principles. These include your right:

 to be informed through this Privacy Statement

 of access to the data that is held on you

 to rectification of any information held

 to erasure of any information held

 to restrict processing through the preferences set up on

 to data portability – this allows customers to request the information collected in a usable format free of charge

 to object

 not to be subject to automated decision-making including profiling


Third Party Links


If we provide a link to a third-party website, it does not mean we endorse or approve that site’s policy towards visitor privacy.  You should review their privacy policy before sending them any personal data.


Access to Information


You have the right to request access to your personal data (commonly known as a “data subject access request) and receive a copy of any personal data we hold, even though we do not keep any records of your personal data.

If you wish to make a complaint or exercise any of the rights set out above, please contact us using the details above.



Change of details

Please notify us of any significant changes to important information, such as contact details, that you have provided.



Withdrawal of consent


You have the right to withdraw consent for us to hold any personal data. 

If you no longer want us to process your data, please contact us at, or mail your request to: Barnes & Wells Treecare Oak Tree Park/Marsh La, Aylesbury HP17 8SN. 

Contacting Us


If you have any queries about how we use your personal information, please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at gdpr@ barnesandwellstreecare.com